General Frequently Asked Questions

Who are UKATA
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UKATA are the United Kingdom Asbestos Training Association, a trade association for recognised Training Providers in the Asbestos field. UKATA set the standards for Asbestos training. Take a look at UKATA's website.

What is UKATA E-Learning?
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UKATA E-learning or electronic learning is a means of accessing training by delegates remotely using the web based (Internet) platform to access the training material. This training has been audited and approved by UKATA on an annual basis.

I want to do the E-Learning training, but I do not own a computer or other internet connected device, can I still do the training?
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You can still do the training using someone else’s device, for example, your employer or a friend if you have your user name and password.

What devices can I use?
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Any devise you choose to use must be internet connected to use the system, however, UKATA strongly recommends that the minimum screen size must be 7 inches, so anything from a small tablet through to a PC is great, ideally with speakers so that the narration can be heard. Due to its size a mobile phone is not suitable.

Do I need to be an experienced computer user to benefit from E-Learning?
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Our course is very user friendly and easy to understand and navigate. There are clear and easy to follow instructions provided at every step and online and telephone support should you need assistance.

How can I get a course log in?
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  • You can purchase your course through our secure website. Click here
  • You can call our offices and make a payment by telephone call us on 01763 787150 option 2 (8am to 5pm Monday to Friday)
  • You can buy your courses in bulk and distribute them to your delegates yourself
I cannot make a payment using my business credit card can I pay over the telephone?
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You can call our offices and make a payment by telephone call us on 01763 787150 option 2 (8am to 5pm Monday to Friday)

How long do the logins last?
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The logins have no expiry date, however once you commence the training you have 3 months (90 days) to complete the training. Our system will remind you on a regular basis of how long you have left to complete your training.

How long does the course take?
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Generally, we advise a delegate to allow 2-3 hours for the Initial course and 1-2 hours for the Refresher course.  The course has a timer for your convenience

Do I have to take a test?
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Yes, there is a 15 question multiple choice questionnaire, known as the final assessment at the end of the course, and at the end of each of the four modules there are three questions to ensure the module has been understood. All questions are random and from the UKATA question bank of approved questions.

How many attempts do I have?
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You will have two attempts at the final assessment.

Can I fail the test?
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Yes, it is possible to fail the final assessment particularly if you hurry it or have not paid full attention to the course material. Failing the test for a second time will result in the delegate having to re-sit the full course, however, there is no charge for this service.

What happens if I fail the test?
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You will be required to re-sit the full course again at no additional charge.

When do I receive the certificate?
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Immediately after the correctly completed final assessment has been submitted.

How do I receive my certificate?
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The certificate will be emailed to the address registered in the delegate's profile.

I have booked initial training but wanted refresher training can I change this?
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Yes, when you log in both courses are available, if you are eligible for refresher then you may undertake this course, if not you are offered the initial course.

I have booked the wrong training-can I get a refund?
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Yes, a refund will be given if the training material has not been accessed, however, if the training has commenced no refund will be offered. We reserve the right to charge an administration fee for issuing a refund, this is calculated to account for the additional fess that we have been charged by your credit card company and our company for issuing a refund. This is set at £5.00, this will be deducted from your initial payment